ZENDRA LABS - PRIVACY POLICY

Last Updated: January 15, 2025

1. OVERVIEW This Custom GPT ("LOI Assistant") is operated by Zendra Labs LLC to collect loan application information and generate Letters of Intent for our lending services.

2. INFORMATION WE COLLECT

• Property details (address, type, condition)

• Loan terms (amount, interest rate, term length)

• Borrower information (entity name, sponsor contact)

• Financial details (loan purpose, strategy, fees)

• Timeline information (closing dates, expiration dates)

3. HOW WE USE YOUR INFORMATION

• Generate professional Letters of Intent documents

• Store loan data securely in our Notion database

• Facilitate loan application and underwriting processes

• Communicate with borrowers regarding loan status

• Maintain records for regulatory compliance

4. DATA STORAGE AND SECURITY

• All data is encrypted in transit using industry-standard protocols

• Information is stored in secure, password-protected databases

• Access is limited to authorized Zendra Labs personnel only

• We implement regular security audits and updates

5. DATA SHARING We do not sell, rent, or share your personal information with third parties except:

• When required by law or legal process

• To our service providers who assist in loan processing (under confidentiality agreements)

• With your explicit written consent

6. DATA RETENTION

• Active loan data is retained throughout the loan lifecycle

• Completed loan records are maintained per regulatory requirements (typically 7 years)

• You may request data deletion after loan completion, subject to legal retention requirements

7. YOUR RIGHTS

• Request access to your stored information

• Request corrections to inaccurate data

• Request deletion of data (subject to legal requirements)

• Opt out of non-essential communications

8. THIRD-PARTY SERVICES This GPT integrates with:

• OpenAI's ChatGPT platform (subject to OpenAI's privacy policy)

• Notion (for data storage)

• N8N (for workflow automation)

9. UPDATES TO THIS POLICY We may update this privacy policy periodically. Users will be notified of material changes through our standard communication channels.

10. CONTACT INFORMATION For privacy-related questions or requests:

• Email: privacy@zendralabs.com

• Address: Zendra Labs LLC, 256 Leonard St. Suite 3, Brooklyn, NY 11211

• Phone: [Your phone number]

11. CONSENT By using this LOI Assistant, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection and use of your information as described herein.